We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Contact # 1-4167201605
email Address: firstname.lastname@example.org
Address: 15 Eddington place, Vaughan, Ontario, L6A 3P6, Canada
**For all other sale channels:
Sellers on Amazon.com, ebay and other sales channels offer returns for items within 15-30 days of receipt of shipment. Three way buyer can get replacement.
1. Buyer use as per channel's generated a Return Merchandise Authorization number and return the product at buyer's expense.
2. Buyer can provide detail pictures with the issue or detail info for missing parts of the products and dispute department will send the new product or missing part to the buyer after investigation.
If investigation goes to buyer's favor, new product or missing part will be send to buyer. If investigation found no fault of seller, dispute department will provide full explanation of the order. Buyer to arrange & send the product back to seller's warehouse after receiving, if he he or she like to get a refund.
3. If no fault of seller, buyer wants to return the product, example " No longer needed", seller's original invoice shipping cost will be deducted from the cost of the product/products and rest of the money will be refunded to buyer. Keep in mind Buyer should return the item/items at buyer's expense to our warehouse location using amazon created return label. Without return of product to seller's warehouse no refund will be issued.
If "item not as describe" buyer should confirm the claim by sending video and image that confirms the claim description clearly. Without conformation no refund will be allowed.
If "Item not received" Buyer should check local post office, as we track all item and keep local postal delivery conformation document and some cases images to confirm local delivery. Case by case basis we can disclose the document or images to buyer to conformation of delivery.
Any claim will be thoroughly investigated by our warehouse quality team to eliminate false claim by buyer & VS.
Address as shown bellow:
Company: CJ Trade Corp
Address: Suite 313, 20 Haypress Road, Cranbury, NJ 08512 USA
Note: Seller not responsible for the local postal service delay due to COVID and lockdown. No refund will be allowed if live tracking found that product is at the country or the destination postal areas. Please remember it can take some time for your bank or credit card company to process and post the refund by amazon & by dispute department of CJ Trade Corp.
Note: Buyer has 5 Days, from the estimated order delivery date to return the product or products. Seller's job to communicate both ways to resolve the issue & satisfy Buyer. Remember each action depends on case by case basis. Remember communication is the key.