South Asian product return policy
Dear Valued Partner,
We want you to be completely satisfied with every item that you buy from us and are committed to
your satisfaction. If you are not happy with the purchase, we will gladly provide a refund under the following conditions:
- All returns must be pre-authorized by emailing us at firstname.lastname@example.org .
The email should include the below details:
- Valid order number
- Customer name (and/or the name the item was ordered under)
- Image of the received product and actual invoice
- Reason for returning the item
Below are the reasons for which returns would be entertained:
- Received a product in damaged condition
- Received a product which is different from the one you ordered example like size, color, design, or the product itself
- If no fault of seller, buyer wants to return the product, example " No longer needed", seller's original invoice shipping cost will be deducted from the cost of the product/products and rest of the money will be refunded to buyer. Keep in mind Buyer should return the item/items at buyer's expense to our warehouse location using return label.
- If "item not as describe" buyer should confirm the claim by sending videos and images that confirms the claim description clearly. Without conformation of the images or videos, no refund will be allowed.
- If "Item not received" Buyer should check local post office, as we track all items and keep local postal delivery conformation document and some cases images to confirm local delivery.
Case by case basis we can disclose the document or images to buyer to conformation of our delivery.
Any claim will be thoroughly investigated by our warehouse quality team to eliminate false claim by buyer & VS.
- You are expected to raise return requests within 7 days of delivery of the product, post which return request will not be entertained.
- Upon approval of the return request, you will have to ship the product in proper packaging accompanied by an original receipt to an address provided by us.
- Return shipping is your responsibility, so we advise you ensure that your customer uses a service that has tracking capabilities for insurance reasons.
- We will process the refund within 7 days of receiving the product at our store.
In case you have any further queries around our return policy, please feel free to reach out to us at Info@bdcom.ca.This shipping Return policy only apply to all products that are directly come from South Asia only.